Reparing

Hi Halfbikers, This morning my bike got a big problem (hope not). I shot a short video about this. www.youtube.com/watch?v=7fwnMKwslOo You can see the chain is moving, but the wheel is not spinning. I hope i need only some adjustment for sturmey archer x-rd4 and this is not a breakdown.

Hi Alexey, Could you see if the yellow lines on the gear hub align when you're on 2nd gear? Here's the manual to help you out > halfbikes.com/halfbike-3-gear-hub-adjustment

I am not sure how accurate it should be, but it's almost aligned

Could you try to follow the rest of the manual, so that they can be aligned and than see if the problem persists?

At this moment both yellow lines are perfectly aligned but the problem is still here. So the sprocket wheel does not move smoothly, it looks like it’s jumping through several teeth or something like this.

It seems that your gear hub is truly defective. I already sent you an email with instructions on how to proceed.

I have the same problem with my new Halfbike 3 and only ride it 4 times, i have tried a lot of time the gear hub adjustement and align the yellow bars but still don't work.. i hope this is not hard to repair, i'm not really manual.

Hey, Jérémy! We'll do our best to help out! I sent you an email a second ago. Please have a look at it when possible. Thank you in advance!

Hi, I have the same problem. Can you please send me an email. Thx

Hey Radu, Just sent you that email :)

Bob, I just experienced the same problem. I also tried aligning the gears but the problem is still there. Can you also send me the instructions on how to proceed? Thanks. Mario

Hey Mario, I sent you an email yesterday. Please check your inbox (or spam folder, just in case), we'd like to hear your update. Cheers!

Hey all, Whats the solution for this? I have the exact same problem an an almost brand new half-bike. Thanks

Hi! My halfbike had to be stored, so a month ago I started to drive it and with only a week of use it presented the same failure. Is it a factory defect or why are there so many cases with the same problem? what is the solution? Thanks!

Weird, same issue here. I sent the guys at Kolelinia a message using their contact form today – hopefully they'll be able to solve this problem for us. Now I wish I had a spare (Half)bike to use in the meantime... lol :)

@Jaime and @Chris - we received your requests and are already working on them. We don't want to keep you Halfbike deprived for too long and will do our best to help you solve the issue in a timely manner. @Russ, could you please send us an email with your order id at hello@halfbikes.com? I believe your case is now solved or am I wrong? :)

Hi! Irina K.@ I already received an email too. I thank you for the timely follow-up and I will keep an eye on what comes next. Regards!

@Irina Thank you for taking care of this in such a smooth and incredibly timely manner! Incredible support, and I'm back to enjoying my newly fixed Halfbike! :)

Wait...this is not just happening to me? I was so excited to get back on my bike after a few months off because of Covid and tonight it skipped on a gear shift and off the bike I went! Now it won’t go into gear.

@Norma Drop us a line at hello@halfbikes.com, Norma. We will need a bit more info to find out what's wrong and how to fix things. :)

Hello all, Whats the solution? I have the exact same problem. Thanks

I’ve been riding my half bike everyday for 2.5 months and I just experienced this issue yesterday. Hub seems to be binding and not engaging in any gear. I would like to know how to repair if possible. I have tried adjusting the shifter cable according to instructions but problem still persists. You guys have been very responsive with my recent orders so I hope you can come trough for me on this. I look forward to hearing from you. Thanks.

Hi Anthony, I just sent you an email. Have a look at it when you have the chance.

Denitsa, Thanks for the reply. I have had a bike shop attempt to adjust the gear shift cable and it did not have any affect. I have been told the Sturmey-Archer X-RD4 was never imported to US so parts are not available here. Please advise on next steps. I am desperate to get back on my bike.

Denitsa, I wanted to thank you again for resolving my hub slipping issues quick and easy allowing me to get back to my bike in no time.

Hello & good Morning, When I drive my Halfbike uphill - a slight incline will suffice then there are very concerning noises coming from the gear shift / front wheel. What can I do? The Gear/chain will not hold and therefore I have to traction. In other cases the gear doest seem to stick when I change gears. I always pause pedalling when changing gears. Please help me. Ben

I ment to write I have no traction

Hi Ben, just sent you an email :)

Please help me, my halfbike3 have an issue on Internal Gear, the chain is moving, but the wheel is not spinning. I have already brought to local mechanic but couldn't help, still get same issue. Is there any solution?

Hey Arsita, Just sent you an email with some instructions :)