I have been wanting a Half Bike for years. Reaching out, I connected with the founders. They were fantastic, open to supporting me getting one. It felt like being part of a community, having a human on the other end of the line. When I finally saved up, I was surprised by the aftersales service. The bike arrived perfectly. I got what I wanted, down to the knee scrapes at 37—made me feel like a kid again. I enjoyed it so much the 30-day return didn`t faze me and I threw out the box—no return needed. Then, to my chagrin, the Half Bike Pro came out within weeks of my order. I was glad for Half Bike, but when I asked about a trade-up and how unfair it felt to be in communication for three years and miss the new model by a couple weeks, I got a cold, cold response. They didn`t care. They told me nothing could be done. A company I felt good working with no longer feels the same. Cool product, but they`ve lost something. Sadly, I haven`t touched my Half Bike since, and may get rid of it.
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