30-Day Home Trial
Rest easy. If you aren’t 100% satisfied with your Halfbike, no hard feelings! You can send it back within 30 days, and we’ll even pay half of the return shipping.
So, give it a try; take your time. If it isn’t a great match and it is still in a saleable condition* (dust on the tires is OK), feel free to contact us within 30 days of your order delivery date, and we’ll assist with your return.
We’ll confirm with you whether all your return shipping details are correct. Afterwards, you’ll receive an e-mail with the return label and instructions on how to schedule the pick-up. Our service partner is DHL.
Make sure to pack your Halfbike securely into the original box. Our reboxing video will show you exactly how
Please note: Our 30-day trial’s return policy is valid only for Halfbikes/items sent in their original packaging! That includes the box and all the small pieces of cardboard that protect the components inside. If you no longer keep them, you’ll have to arrange the return shipping on your own and cover its cost. For further information or advice, don’t hesitate to contact us.
PROCESSING AND REFUNDS
Once your shipment arrives at our workshop, we will notify you. All items will then be thoroughly inspected, and if they comply with our return policy, we will refund you the total amount as quickly as possible using your original payment method. Please note that it may take 2-5 business days to process and refund your return.
Should we find out that items are missing or damaged, we will set a restocking fee. You can either accept it or decide to keep the items. If you choose the latter, we can send them back at your expense.
If you have any questions, let us know, and we’ll go through them.
* have no marks, chips, cracks, or damaged parts; be fully functional.