We ship worldwide, and our service partners are DHL and FedEx.
WHEN WILL MY ORDER SHIP?
Once we receive your order, it will ship on the next business day*.
*Delays due to national holidays or extraordinary events will be reflected in the shipping calculator on our website.
HOW LONG WILL IT TAKE TO GET MY ORDER?
At checkout, our shipping calculator will show you the up-to-date estimated delivery* of your order.
*We do our best to provide the most accurate shipping estimates possible. However, they are a guide only. They may vary due to unexpected delays on the couriers, busy holiday seasons, or customs clearance processes.
TAXES AND DUTIES
The prices shown on the website do not include applicable taxes, duties, or shipping fees.
ship from the EU, so customers from any member state will receive their shipment at their doorstep at no additional charge.
International customers have to cover any import duty or fee (if any) administered by their local Customs Authority. We advise you to check with your local Customs Authority or local DHL/FedEx office for an up-to-date report. More info here
HOW DO I TRACK MY ORDER?
As soon as your order ships, you’ll receive a confirmation email with its tracking number and a link to follow its progress. You can stalk your new gear all the way to your door.
If you’re having trouble finding your order tracking email, don't hesitate to reach out on live chat or email at firstname.lastname@example.org
CAN I EDIT/CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Until dispatch, making changes to orders is doable. Get in touch with us as soon as possible at email@example.com
, and we’ll do our best to assist with your request.
*Cancellations after dispatch are not possible.
WHAT HAPPENS IF I'M NOT HOME TO ACCEPT MY ORDER?
Orders will be delivered by your local DHL/FedEx service. If you’re not present when delivery is attempted, your parcel will either be safely dropped off (i.e. left in a safe location), or you will receive information from DHL/FedEx on how to collect your package.
If you have any questions, please get in touch with us at firstname.lastname@example.org